Frequently Asked Questions
Do you have any sort of Rewards program?
Yes! You can
earn points in a number of ways and earn points that give you cash discounts
on future purchases. For full details click the following link: https://law-fanatics.myshopify.com/pages/fanatics-points
I’m having trouble getting access to my Digital Purchase?
If you didn’t create an account with us yet, please click here: https://law-fanatics.myshopify.com/account/register
Check out this video on how to access your digital content:
***Always remember to log into your account before placing any
order.
If you are having trouble and need customer support to help
you: make sure to provide your order number as it will help us to resolve your
issue faster. Your order number is on the confirmation email sent to you. If
you didn't get it, check your spam folder. We don't forget to send
confirmation emails - it is an automatic process. If you didn't get an email
and it isn't in your spam folder, it is most likely the result of entering a
typo in the email address and you will need customer service to sort that out,
please allow 1-2 days.
How do I access the videos on my mobile device or desktop computer?
Almost all digital videos now are downloadable and have chapters. For more
information on how you can view your video content from your mobile device
or desktop visit this page - https://law-fanatics.myshopify.com/pages/accessing-your-digital-content-on-mobile-devices
I see my purchase in my account, but there’s no video. What do I
do?
Some countries limit access to internet purchases and that can be out
of our control... To manage security settings (another common problem): Click
on the top right corner of your browser, click the little Key icon in the
address bar to display the video.
Why didn’t I receive award points from my purchase?
Make sure you have created a Rewards account by clicking here: https://law-fanatics.myshopify.com/pages/fanatics-points
You only need to create an account once to accrue points and don't have to be
logged in to receive points thereafter. As long as you used your account email
to purchase you'll get credit. To check your balance just log in to your
account.
How do I receive a refund?
In order
to receive a refund, please reach out to us using the Contact Us form. For digital videos, once you have downloaded the video
the return policy is no longer valid. If you refund a digital video that you
haven't downloaded yet, once the refund is processed you will no longer have
access to watch the video on our site. After 30 days from the date of
purchase, you can no longer request a refund whether you downloaded the video
or not.
I'd like to purchase a digital download as a gift for someone, how do I do
that?
If you'd prefer to buy a video directly instead of giving them a gift card,
simply use the email they use for their account with us during checkout and
the digital download will get added to their account. They must have an
account with us for this to work, so please confirm they do before choosing
this option.
How can I get more help?
If you didn't find an answer to
your question here, please Contact Us